FAQ's

Maybe a few questions that you might be thinking or wondering... Hopefully these can answer some of your thoughts..

We would love to hear from you, so please reach out if you have any questions at all, even if its just to say hi, we would absolutely love to hear from you!

 

How long will it take to get my travel/compression socks?

It depends on where you are and if there are unforeseeable events. Orders in the UK are usually received by you 1 - 4 days after your shipment email notification, depending on your shipping option. 

Orders in other countries may take a little longer, usually from 3 - 10 days depending on where you are.

 

When will my socks be shipped?

Your socks will normally sent out to you after being hand packaged that very day if ordered before 5pm UK time. So the same day shipping! However due to unforeseen events your order may be sent to you the next working day.

 

Do you ship overseas?

Yes, we ship to most countries around the world. Customs fees and VAT may apply once your order has arrived in your country.

 

What shipping carriers do you use?

For the UK: We usually use Royal Mail to ship your order, though we may also use a courier at our discretion.

All international orders are shipped via DHL or FedEx, though in some cases, Royal Mail is used as well.

 

Can I return my socks?

Absolutely, we'd be more than happy to accept returns provided they are still in their original packaging. Due to hygiene reasons, we can't accept any socks that have been opened or worn.

 

Can I exchange my socks?

Yes! If your socks aren't to your preferred size, we'd be more than happy to exchange them for another size  provided they haven't been removed from their packaging or worn. Contact us for more information on exchanging.

 

My sock has a hole in it, what do I do?

While we have a very rigorous quality control process, on the odd occasion a pair might escape our vigilance - we are human after all. If you've worn a pair once or twice and suddenly there's a hole, or in the unlikely event they arrived holey, contact us and we'll send a replacement pair free of charge.

 

Do you have any sizing information?

You can check out the sizing page to find the perfect pair for you, its really useful and if you do have any further questions reach out and we would be happy to help you find the perfect size for you. Size Guide

 

Can I track my order?

Once your order is shipped, you’ll receive a confirmation email stating that your socks have been sent out and providing the tracking details.

If you need any help tracking your order, please do not hesitate to get in touch with our Customer Care team at info@vocksies.com and we’ll be happy to assist you.

 

How do I care for my socks?

VOCKSIES travel socks are made with high quality materials and manufactured to ensure durability, as we believe that it is our responsibility as a clothing brand to ensure that our products will have a long lifespan.

We recommend that you hand wash your socks where possible but machine washing is also fine with a mild detergent. Do not bleach

How you wash and care for your compression socks also has an impact on their durability and life, so we recommend washing your socks inside out at a temperature not higher than 30°C. This protects the fabric and reduces fading. 

We also advise against tumble drying, dry cleaning and ironing in order to avoid fibre degradation and reduce energy consumption.

 

When should I wear my compression socks?

Your compression socks are designed to be worn as your daily sock or as much as you choose to wear them. They will provide you with benefits as long as you are wearing them.

Your compression socks can also be worn before exercise to activate your muscles, during activity to increase performance and after exercise to improve recovery.

 

How long can my socks be worn at a time?

Your socks can be worn daily all day and there are benefits to be had by using them to sleep in also. There is no set limit as to how long you can wear your socks for. However, if for any reason you do encounter any discomfort please remove your socks and check they are being worn correctly, ie smooth against the skin with no wrinkles.

 

Who should wear compression socks?

Everyone can benefit from wearing compression socks. 

People who wear compression socks range from pregnant mothers to be, people with varicose vein syndrome, travellers, people on their feet all day, people who are working at a desk all day and athletes from around the world Cyclists, footballers to basketball players. The advantages to enhanced blood circulation in the body and lower legs and feet is endless.

 

I only have pain when I first get up in the morning, can I wear my compression socks at night?

Yes! Anytime there is prolonged inactivity in your plantar fascia it can become stiff and inflexible. A travel sock or compression sock can help to maintain circulation during the period of inactivity and help to align your foot to prevent and relieve your morning foot pain.

 

How often do I need to replace or change my compression / travel socks?

The life of your socks depends on usage. Just like a pair of running shoes, the life of Compression Socks varies with the amount of miles you put on them. Based on typical usage, you should expect them to last about 6-8 months. It’s recommended that if it has been 6 months since your last pair of new Compression Socks, you order a new pair to ensure you are receiving the optimal amount of compression. We recommend that your order a few pairs, enough for each day so you can keep them rotating and always have a fresh clean pair to wear.

 

How do I put on my VOCKSIES compression socks?

Scrunch up or roll your sock turning it inside out up to the heel, then slide your foot in to the toe, then unroll the sock up your leg to just below your knee is the easiest way to put your socks on.  The key thing with compression socks is that they are smooth on your leg - there should be no wrinkles in the socks, and the cuff should not be folded down.

 

My compression socks don't feel tight like I was expecting, they just feel comfortable, are they working?

In the world of compression, more is not necessarily better. Too much compression can restrict blood flow, having adverse effects. Realising this, VOCKSIES has created our socks with 80% Nylon 20% Spandex with the optimal amount of compression for you to get the most benefits (15-20mmHG). Even though you may not feel it, our products are working to ensure you perform at your best, recover quickly and provide you with the many benefits of wearing a compression or travel sock.

Can I amend or change my order after placing it?

When it comes to our compression socks and getting them to you as soon as possible, we work quickly. So once your order is confirmed our dispatch team will start preparing it for shipping right away. Please make sure to review all your order details before you complete the checkout process to avoid any potential issues. However, if you do notice an error or would like to cancel your order please get in touch with us ASAP. We will do our very best to resolve the issue for you, but please keep in mind that if your order has already been processed by our fulfilment centre, we will unfortunately not be able to make any changes. If this happens, please just reach out to our customer care team at info@vocksies.com and we will find a solution.

 

Any questions?

If you have any other questions about our compression socks, an order, feedback or anything at all, please don't hesitate to contact us we would love to hear from you, so please reach out, even if its just to say hi